Service Deisgner

Location

Contract Type

Specialism

Salary

£40000 - £45000 per annum

Posted

8th January 2025

Job Reference

200855

Description

Are you a creative and driven Service Designer ready to transform public sector services?

ASA are currently recruiting for an experienced Service Designer to join their Public Sector based client in Edinburgh.

About the Role

As a Service Designer, you will:

  • Lead the creation of comprehensive, user-first service designs that meet accessibility and project objectives.
  • Host collaborative workshops and co-creation sessions with stakeholders to develop journey maps and service blueprints.
  • Work with business analysts and user researchers to identify inefficiencies and propose automated, optimized solutions.
  • Design workflows that maximize the capabilities of cloud-based SaaS platforms, ensuring future scalability.
  • Collaborate with project teams to ensure all designs align with DSSS requirements and comply with relevant regulations.
  • Develop prototypes, test solutions, and incorporate feedback to refine services iteratively.
  • Prepare detailed documentation and practical guidance to support the implementation of your designs.

What you’ll bring

  • Extensive background in designing services for public sector or regulated industries.
  • Strong ability to apply user-centred design principles, create service blueprints, and map user journeys.
  • Experience in process re-engineering, automation, and cloud technology solutions.
  • In-depth understanding of the Digital Scotland Service Standard and its application in government projects.
  • Exceptional collaboration and communication skills to work seamlessly within diverse teams.
  • Expertise in prototyping and usability testing tools to develop and validate innovative solutions.

Additional Information

  • Edinburgh based with hybrid working available
  • 6 month contract
  • Outside IR35

This role offers a unique opportunity to drive impactful change within the public sector. Apply now to contribute to the creation of efficient, user-centred services!

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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