IT Support Analyst (2nd Line)

Description

Are you experienced in IT Support?

ASA Recruitment are looking for an experienced IT Support Analyst (2^nd Line) to support Scotland’s largest public sector client. This role is suitable for candidates based in Scotland’s Central Belt on a hybrid basis.

This role pays £130 – £170 per day (Inside IR35).

If you started in this role today you would…

• Respond to requests for IT Support in chronological order and within agreed Service Level Agreement’s keeping user informed of progress of call, including updates where resolution may be delayed
• To accurately record incident and change actions and their associated resolution
• Liaise closely with colleagues in relation to overall queue management
• Escalate any issues to 3rd line infrastructure teams ensuring any major issues are dealt with promptly

So, what are we looking for?

• Experience of working in an IT Support Service (2nd Line) or similar IT support role
• Excellent customer care, communication skills and telephone manner
• Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products

In return, we can offer you…

The opportunity to propel your IT career within the largest public sector client in the country!

If you feel this is the right challenge for you, apply online today with your current CV and we’ll be in touch directly.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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