Customer Advisor

Description

Do you have a passion to emphasise with customers and deliver fantastic first class service?

ASA Recruitment have the privilege of working with a fantastic customer focused client. The selected candidate will support our client by dealing with their customer accounts and supplying first class service.

Why work for our client:

* Full time and permanent (37.5).
* Great work life balance Monday-Friday between the hours of 8:30am-18:30pm.
* Learning and Development programmes.
* Annual incentive- employee recognition and all expenses holiday.
* 28 days holiday rising to 33 Plus your birthday off.

Main responsibilities of a Customer Advisor include:

* Provide first class customer service to help the customers resolve their accounts.
* Inbound and outbound communication with customers using multi-channel solutions – Phone, email, SMS, Web Chat and Website.
* Understand the client’s products and services to find the best solution for the customer.
* Update Customer files with appropriate information and ensure information being placed in customer files.

Requirements for a Customer Advisor:

* Able to pass a basic disclosure and credit check (no CCJ’s or bankruptcy)
* Enjoy talking to people on the phone and want to help others.
* Previous Customer service experience. (Training will be supplied)
* Have the passion to succeed and have an eye for progression.

If this role ticks all the boxes for you then apply with an updated CV.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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