Service Desk Analyst

Description

ASA Recruitment are working with a large public sector business and are currently looking for a Service Desk Analyst with experience in providing 2nd line support via an IT Service Desk ticket and queue management service.

Essential skills to be successful in this role:
o ITIL compliant
o Excellent communication skills
o Able to clear cache’s
o Experience with a variety of devices and applications including:
· MacBook’s
· Chromebooks
· Blackberry’s
· Android
· SCCM
· O365
· Windows, IOS and Android, Chromebook system administration
· Repurposing mobile devices and testing printers and peripherals

Desired skills to be successful in this role:
o Experience in an IT service delivery role using practical application of ITIL to meet challenging service targets
o Good analytical skills to be able to scrutinise issues and draw conclusions and interpretations from the information available to plan and deliver solutions for customers.
o A commitment to continual service improvement; you will be willing to challenge established practices, using evidence to deliver a better services to customers
o The ability to communicate and engage with people across a range of grades and knowledge, quickly grasping the issues and providing answers in a non-technical format as possible
This role offers a secure 4 month contract, with the potential to extend to a maximum of 23 months, working Monday to Friday for a public sector organisation based in Glasgow with remote working for the foreseeable future.

If you are looking for a new opportunity in the public sector and this role sounds right for you then please apply today with an up to date copy of your CV

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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