IT Support Analyst

Description

Are you an experienced IT Support Analyst ready for your next contract in the Scottish public sector?
Our client are currently looking for a contract 2nd Line Support Analyst to supplement the existing team on a short term basis.
Outline of the role:

· Using the iFix system, respond to requests for IT Support in chronological order and within agreed Service Level Agreement’s keeping user informed of progress of call, including hourly updates where resolution may be delayed.
· To accurately record incident and change actions and their associated resolution.
· To effectively manage each personally assigned incident/change.
· Rebuilding of Workstations, Laptops and Tablets
· Liaise closely with colleagues in relation to overall queue management.
· Liaise with other Support Teams and External suppliers
· Escalate any issues to Systems Management or Network Services to ensure any major issues are dealt with promptly
· Liaise with appointed external suppliers to provide problem resolution where external supplier resources are required (internal hardware replacement etc)

Essential Criteria:

· Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
· Experience of working in an IT Support Service (2nd Line) or similar ITIL support role
· Windows Operating Systems (Windows 10, Server 2012/16) ,
· MS Office 2010/2016 ,
· Active Directory,
· Microsoft Exchange Server 2010/2016,
· SCCM 2012/16
· Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 10 and Microsoft Office products.
· MS Teams

What’s in it for me:
3 month, day rate contract
Holiday pay accrual
Remote working

Please send an up to date version of your cv for consideration

Inside Scope IR35

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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